David Joyce

Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation...

In "The Girl, The Old Man, and The Bear," an unlikely trio finds themselves together in the midst of an early snowstorm in the mountains. The young girl, the old man, and the bear are forced to rely on each other and seek refuge in a cave. As the storm rages outside, inside the cave sparks profound conversations. Exploring themes such as luck and choice, wisdom and learning, regret and forgiveness, faith, the value of time and the worth of a life,...